Support

We usually reply within a day or two.

Email support@tradebullfrog.com with anything — a question, a problem, or an idea. Found a bug? The fastest way to tell us is from inside the app: shake your iPhone on the screen where it happened.

Reporting a bug

Shake your iPhone on the screen where something went wrong, or go to Profile, then Report a bug. The report includes a screenshot of that screen (you can leave it out), the screen's name, your iPhone model and iOS version, and the app version — so you only need to say what happened.

You can follow your reports under Profile, then Beta. During the beta, reports the team confirms earn Bug Hunter points and badges.

Suggesting a feature

Go to Profile, then Beta, then Suggest a feature. You can also vote on what's planned under Roadmap.

Your account

I forgot my password

On the sign-in screen, tap Forgot password. We'll email you a code to set a new one. If you signed up with Apple, there's no password: just tap Continue with Apple.

How do I change my name or sign out?

Go to Profile and tap the gear icon for Settings. Your name is under Account, and Sign out is at the bottom.

How do I delete my account?

In Settings, tap Delete account at the bottom. This permanently removes your account and everything synced to it: your watchlist, portfolio, alerts and linked brokerage connections. If you have BullFrog Pro, cancel it first (see below), since deleting your account doesn't stop Apple billing you.

BullFrog Pro

How do I cancel or manage my subscription?

Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose BullFrog. You keep Pro until the end of the period you've paid for.

Can I get a refund?

Refunds are handled by Apple. You can request one at reportaproblem.apple.com.

What does Pro include?

AI summaries and a personal morning brief, analyst ratings and price targets, fund and insider holdings, options data and the Options Lab, Strategy Lab and Portfolio Lab, brokerage linking, and no ads. New subscribers get a 3-day free trial.

Alerts and notifications

My price alerts aren't notifying me

Check that notifications are on: in BullFrog, go to Settings, then Notifications. If they're off, it links to your iPhone's settings to turn them back on. Alerts are checked as prices update, so they can arrive up to a minute after the price is reached. Alerts that have fired stay listed as Fired until you re-arm or delete them.

Widgets

Touch and hold your Home Screen, tap the + button, and search for BullFrog. The Watchlist widget comes in several sizes, including for the Lock Screen. Open the app once after installing it so the widget has prices to show; the widget shows the time its prices are from.

Portfolio and linked accounts

How do I add my holdings?

Open your Portfolio and tap +. You can record buys and sells by hand, import a CSV from your brokerage, or, with Pro, link your brokerage so holdings come in automatically.

Is linking my brokerage safe?

Brokerage linking goes through Plaid and is read-only: BullFrog can see your holdings and trades, but can't place trades or move money. You can unlink an account at any time from your Portfolio.

Market data

Prices update live where our data sources allow, and may be delayed for some instruments. Options data is delayed about 15 minutes. Everything in BullFrog is for research and information, not financial advice — see the Terms of Service.

Privacy

The Privacy Policy explains what BullFrog collects and why. On the free plan you can change how ads use your data: in Settings, under About, tap Ad privacy choices (shown where required by law), or turn off Allow Apps to Request to Track in your iPhone's Privacy & Security settings.